Careers

You will be responsible for the delivery of high quality hearing care to clients. Responsibilities include performing hearing assessments, providing rehabilitation services and other related duties, fitting hearing aids, and generating sales through recommending the best technology available to our clients. You will also be responsible for development of clinic business through community engagement activities to ensure growth in your area.

• Conduct comprehensive hearing evaluations and diagnostic tests.

• Diagnose hearing, balance, and tinnitus disorders.

• Interpret audiometric results and determine treatment options.

• Recommend and fit hearing aids, cochlear implants, and other assistive listening devices.

• Provide auditory rehabilitation and counseling for patients and families.

• Educate patients on hearing conservation and preventive care.

• Collaborate with ENT specialists, speech therapists, and other healthcare professionals.

• Maintain accurate and up-to-date patient records.

• Stay informed on latest audiological research, technologies, and best practices.

• Ensure compliance with professional, ethical, and regulatory standards.

• Sales/Revenue generation

• Development of the business

• Adherence to high clinical standards

• Delivery of high quality hearing care

• Bachelor's or Master’s degree in Audiology from a recognized institution.
• Preferably 1-2 years of clinical audiology experience; however, fresh graduates are encouraged to apply.
• Experience in a retail hearing care setting is an advantage.
• Good interpersonal skills with a patience and caring nature.
• Ability to work independently and collaboratively within a multidisciplinary team.

We are looking for a proactive and commercially minded Customer Engagement Executive to strengthen how customers connect with 20dB Hearing, from first enquiry to follow-up and long-term engagement.

This role sits within the Marketing team and plays an important part in turning campaign interest into meaningful customer action through timely response, accurate CRM discipline and thoughtful communication.

It is a strong fit for someone who enjoys customer engagement and wants to grow into wider marketing exposure such as CRM, campaign support, digital communication and customer insights.

• Manage customer enquiries and follow-ups across phone, WhatsApp, email, social media and other assigned channels with professionalism and care.

• Respond to new enquiries within agreed timelines and ensure every lead is properly logged, updated and tracked in the CRM system.

• Follow up with pending, inactive, no-show or enquiry-only customers to support reactivation, appointment conversion and a stronger customer journey.

• Support campaign and retail readiness by coordinating customer lists, follow-up actions, appointment-related updates and engagement activities.

• Maintain accurate customer records, remarks and engagement history to support reporting, journey visibility and future marketing actions.

• Assist in loyalty, referral, testimonial, review and customer feedback initiatives that strengthen trust, retention and brand advocacy.

• Work closely with Marketing, Retail and Operations to ensure customer communication remains clear, timely and aligned with brand standards.

• Diploma or Bachelor’s degree in Marketing, Business, Communications, Customer Experience or a related field.

• Preferably 2 to 5 years of experience in customer engagement, telemarketing, CRM, customer service, campaign support or marketing operations.

• Confident communicator with a warm, professional and persuasive style.

• Organised, detail-oriented and comfortable managing follow-ups, customer records and simple reports.

• Good command of English, Mandarin or other local languages will be an added advantage.

• Comfortable using Microsoft Office, CRM systems and digital communication tools.

• Positive, curious and open to learning across customer engagement, CRM and broader marketing work.