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Why 20dB Hearing

Why 20dB Hearing

Founded by audiologists Mok Yong Yaw and Lim Re Gal in year 2002 at the bustling metropolis of Kuala Lumpur, 20dB has grown into a top-notch hearing healthcare group with 26 outlets and more than 60 experienced audiologists nationwide.

The popular homegrown brand won the hearts of many by delivering high quality services and hearing rehabilitation program to customers and living up to the company values– ‘HEART’ (Humble and Honesty, Efficiency, Accountability, Responsibility, Teamwork).

Thriving against fierce competition, 20dB Hearing’s winning advantages are: it has experienced audiologists in every outlet, offers adults and children diagnostic hearing tests, has nationwide support, provides free premium hearing aid take-home trial, and furnishes a product protection plan.

20dB is the first of its kind to be certified with QMS ISO9001:2015 in Malaysia and is also a numerous awards-winning company.

Qualified Audiologists

In Malaysia, 20dB prides itself for having one or more qualified audiologists in each outlet as compared to many others in the country that have no audiologist. At 20dB, audiologists who have an average of five years’ experience are on hand to do diagnostic tests to evaluate if one actually has a hearing loss and, if so, to what degree. They would choose the right hearing instruments that fit customer’s needs and also do hearing instruments fitting. For the follow-up sessions, 20dB audiologists will attentively listen to their customer sharing his or her new hearing experience and then, when necessary, fine-tune the hearing instruments until they work optimally for the user.


At 20dB, clients are meticulously diagnosed by professionally trained audiologists whereby systematic tests are carried out to precisely identify the nature of hearing problem including its cause, where possible, pinpoint the site of lesion, and measure the degree of hearing loss.

Nationwide Support

Most hearing service centres in Malaysia are not equipped to provide diagnostic hearing tests especially for infants and children.

Many people are not aware that even newborns may have some degree of hearing disability. It is thus important for infants to go through a hearing screening (now implemented at some hospitals in Malaysia). This is to ensure that any hearing defect is identified as soon as possible so that the infants can receive early intervention services that can make a huge difference to their communication and language development.

20dB provides nationwide support through its 26 outlets in Malaysia. Customers who travel or relocate can go to any 20dB outlet in Malaysia that is convenient for them to seek complimentary consultation and product service. They can even visit several 20dB outlets to get second or further opinions from different audiologists. After getting a hearing aid, customers are always welcomed back to the hearing centre to talk to the audiologists and be assessed of their hearing experience.

Hearing Aid Trial

To know if any hearing aid is right for a customer, 20dB’s free take-home trial allows him or her to try it out at home up to 20 days to experience if it makes any difference to one’s life.  Customers can try the hearing aids with no risk and no obligation. If they are not happy with the results, they can return the products, pay nothing, and walk away.

20dB concedes that not everyone may find a hearing aid useful, though. Which is why, through the take-home trial program and speech test provided, customers are given a figure on how much the hearing aid can help so that they can gauge for themselves what they pay for is worth the money. In this connection, 20dB offers 30-day refund guarantee.

Hearing Aid Protection Plan

To give customers peace of mind, 20dB product protection plan covers their hearing product from, among the other unpredictable, accidental damages, loss, or theft. Customers can enjoy complimentary product repair and replacement for the first year and they can extend the plan up to three years. This plan is not found at other hearing service centres.

Earlab Support For hearing aid and hearing instrument repairs & servicing

At 20dB Hearing we provide speedy processing and repair services for hearing aids with own labs in the maintenance of your hearing aid to ensure that it is long-lasting. Our lab engineers are trained to the highest standard and have many years of experience in repairing multiple brands of hearing aids such as Unitron, Phonak, Siemens and ReSound.

Awards & Recognition

Quality Management System ISO 9001:2015 Certification

20dB Hearing is the first and only business of its kind certified with QMS ISO9001:2015 in Malaysia. This International Standard Organisation’s certification is an acknowledgement of a quality management system for an organization that has demonstrated its ability to consistently provide products and services that meet customers’ expectation.

The certification is thus a reflection of 20dB’s commitment towards enhancing clinical processes and delivering of high quality customer care services. Every year, 20dB is internally and externally audited and is found to be able to maintain the certification.

The objective of establishing a Good Distribution Practice for Medical

Devices is to ensure the quality, safety and performance of medical device during all aspects of our medical device supply-chain, which include product sourcing and procurement; transportation and delivery; storage; installation; after sales service; tracking, documentation and record-keeping practices.

20dB has also been awarded with the Good Distribution Practice for Medical Devices (GDPMD) certification; the company is registered with the Ministry of Health

Asia Pacific Top Excellence Award 2013

20dB Hearing was awarded with the Asia Pacific TOP Excellence Brand award in 2013. The spectacular event was held at the Palace of the Golden Horses, Kuala Lumpur on 15 May 2013.

Sin Chew Business Excellence Awards 2013 & 2014

20dB Hearing was awarded with the Sin Chew Business Excellence Awards in the category of Product and Service Quality Excellence Award in 2013 and in the category of Retail Excellence Award in 2014. The spectacular event was held at the Royale Chulan Hotel, Kuala Lumpur on 8 October 2013 and another event was held at the Setia City Convention Centre, Kuala Lumpur on 26 September 2014.

Malaysia Health & Wellness Brand Awards 2017

20dB Hearing is proud to announce that the latest rechargeable hearing aid has won the prestigious Malaysia Health & Wellness Brand Awards 2017 in the category of Medical Device.
Organised by Sin Chew Daily and Life Magazines, and endorsed by the Ministry of Health, this award is bestowed to brands that have made a commitment to improve the health and wellness of consumers.
This award affirms 20dB Hearing’s continued commitment to provide hearing solutions that improve lives in meaningful ways. Because hearing matters. Not only will this enhance the company’s reputation but it also establishes 20dB Hearing as one of the foremost leaders in the hearing industry.

ISO Certified Company ISO Certified Company
Nationwide Support Nationwide Support
Customised Hearing Solutions Customized Hearing Solutions
Board-certified Audiologists Board-certified Audiologists
Satisfaction Guarantee Satisfaction Guarantee
Satisfaction Guarantee
Best in Customer Service