Careers

As an Audiologist, you’ll play a key role in helping individuals reconnect with the world of sound through professional hearing assessments, consultations, and tailored hearing solutions. You’ll work closely with clients, hospitals, and welfare agencies to deliver exceptional audiological care and strengthen our professional network.

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

• Conduct hearing screenings, diagnostic tests, and consultations on hearing loss prevention and management.
• Recommend and fit hearing aids, provide post-fitting follow-ups, and guide clients on the latest hearing aid technologies.
• Offer cleaning, troubleshooting, and aftercare services for hearing aids.
• Manage client records, reports, and fitting databases with accuracy and confidentiality.
• Monitor and maintain hearing aid, earmould, and accessories inventory.
• Liaise with hospitals and welfare agencies to collect or deliver orders, update price lists, and provide product training.
• Support public hearing screening events, exhibitions, and outreach programmes.
• Contribute to outlet performance and provide customer care support when needed.

• Min: recognized degree in Audiology or its equivalent, preferably from local university
• Meticulous, organized and good interpersonal communication skill 
• Good in filing/documentation work and able to work independently with minimum supervision 
• Min: Three (3) years of working experience in audiological services and/or 300 clinical hours to qualify as Senior 
  Audiologist
• Knowledge in Good Distribution Practice for Medical Devices (GDPMD).

Join the 20dB Hearing Team: We're Hiring Marketing Interns!
 

Are you passionate about communication and eager to make a difference in the world of hearing solutions? Do you thrive on organization, have a keen eye for detail, and enjoy engaging with customers both internally and externally? If so, 20dB Hearing is looking for you to join our team as a Marketing Intern!

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

As a Marketing Intern, you will play a key role in supporting our communication efforts, both with our team and with customers. From assisting in marketing campaigns to handling customer inquiries, your role will be diverse and impactful. This is an exciting opportunity to gain hands-on experience in a growing industry while making a real difference.

• Support the marketing team in executing campaigns that promote our products and services across various channels (social media, email, website).
• Respond to customer inquiries and assist in resolving issues, ensuring a positive and professional experience.
• Help craft and edit content for internal communications, promotional materials, and social media platforms.
• Assist in organizing marketing assets, tracking projects, and ensuring all deadlines are met.
• Maintain and update content calendars, ensuring timely and accurate communications.
• Collaborate with different departments to ensure smooth project execution and excellent customer service.
• Monitor customer feedback and provide insights for improving communication strategies.

• Strong passion for communication—whether it's with the team, customers, or external partners.
• Proactive attitude and eagerness to take on new challenges.
• Detail-oriented and highly organized—you stay on top of tasks and manage multiple priorities.
• Excellent written and verbal communication skills with a customer-first approach.
• Ability to respond quickly and effectively to customer inquiries, ensuring positive experiences.
• Familiarity with social media platforms, content management systems, and basic design tools (preferred but not required).
• A team player who thrives in a collaborative environment and is eager to learn.

Join the 20dB Hearing Team: We're Hiring Outlet Manager – East Coast Region & Sabah Region 

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

• Responsible for the region's outlet operation and financial performance. 

• Regular visit to the region’s outlet. 

• Guide and/or handle major complaints or difficult clients as and when issues arise. 

• Responsible for the proper upkeep of clients’ records, databases, and financial data and maintaining high confidentiality. 

• Responsible for the outlet's billing and payment collection. 

• Collaborate with marketing in planning and executing sales and promotional activities. 

• Plan and support public hearing awareness programs, roadshows, exhibitions, and conferences when necessary. 

• Provide guidance, supervision, and/or on-the-job training to staff. 

• Responsible for outlet ambience to provide comfortable environment for staff and clients. 

• Ensure clinical works and manpower support is always available at regional outlets. 

• Reporting the status of the outlet to Managing Director/Area Manager.

• Perform task assigned by immediate superior. 

QUALIFICATION: 

• Min: Recognized degree in any disciplines preferably in audiology, management and/or business administration  

• Good credit in language and mathematics  

SKILL / WORKING EXPERIENCE: 

• At least Three (3) year experience in a customer service or audiologist position in retail outlet / healthcare / services industry is preferred. 

• Good command of English, Bahasa Malaysia and preferable Mandarin.  

• Knowledge in Good Distribution Practice for Medical Devices (GDPMD).