Careers

As an Audiologist, you’ll play a key role in helping individuals reconnect with the world of sound through professional hearing assessments, consultations, and tailored hearing solutions. You’ll work closely with clients, hospitals, and welfare agencies to deliver exceptional audiological care and strengthen our professional network.

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

• Conduct hearing screenings, diagnostic tests, and consultations on hearing loss prevention and management.
• Recommend and fit hearing aids, provide post-fitting follow-ups, and guide clients on the latest hearing aid technologies.
• Offer cleaning, troubleshooting, and aftercare services for hearing aids.
• Manage client records, reports, and fitting databases with accuracy and confidentiality.
• Monitor and maintain hearing aid, earmould, and accessories inventory.
• Liaise with hospitals and welfare agencies to collect or deliver orders, update price lists, and provide product training.
• Support public hearing screening events, exhibitions, and outreach programmes.
• Contribute to outlet performance and provide customer care support when needed.

• Min: recognized degree in Audiology or its equivalent, preferably from local university
• Meticulous, organized and good interpersonal communication skill 
• Good in filing/documentation work and able to work independently with minimum supervision 
• Min: Three (3) years of working experience in audiological services and/or 300 clinical hours to qualify as Senior 
  Audiologist
• Knowledge in Good Distribution Practice for Medical Devices (GDPMD).

About the Role
We are looking for a friendly, organized, and customer-focused Customer Care Executive / Customer Care Assistant to join our team. In this role, you will be the first point of contact for our clients, ensuring they receive a warm welcome and excellent service throughout their journey with us. You will play a key role in supporting therapists, managing appointments, handling administrative duties, maintaining a clean and hygienic reception and workspace, and ensuring the smooth daily operation of the outlet. This role is ideal for someone who enjoys interacting with people, is detail-oriented, and is passionate about delivering excellent customer service in a healthcare and retail environment.
 

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

• Provide administrative support to all therapists.
• Attend to walk-in clients and handle enquiries professionally while managing appointments and registering new clients with appropriate service briefings.
• Remind clients of follow-up appointments and reschedule when necessary.
• Address clients' concerns and queries promptly, offering appropriate guidance or escalation when needed.
• Collect client feedback and direct client complaints to the appropriate channel.
• Maintain accurate client records, update databases, and ensure proper handling of financial data.
• Manage billing, invoicing, and payment collection in a timely manner.
• Support in marketing, promotional efforts, including event coordination, client follow-up programs, client retention/ loyalty programs when required.

What We’re Looking For

• Min: Diploma. Degree holders are welcome to apply.
• At least one (1) year of experience in a customer service position in a retail outlet/ healthcare/ services industry is preferred.
• Good command of English, Bahasa Malaysia
• Proficiency in Microsoft Office and design applications.
• Able to work with diverse groups of clients.

Who You Are

• Friendly, professional, and customer-oriented.
• Organised with good attention to detail.
• A proactive and responsible team player.
• Able to communicate effectively with people from diverse backgrounds.
• Committed to providing excellent customer service.
• Comfortable working in a dynamic and client-facing environment.

Why Join Us?

• A friendly and supportive work environment.
• Opportunities to grow your customer service and administrative skills.
• Exposure to the healthcare and retail industry.
• Continuous learning and professional development opportunities.
• The opportunity to make a meaningful impact on our clients' experience.

Compensation Philosophy

Our compensation philosophy is built around delivering exceptional customer service while supporting efficient outlet operations. We aim to offer competitive compensation that reflects each individual's skills, experience, and contribution, complemented by performance incentives that recognise service excellence, teamwork, operational efficiency, and customer satisfaction. At the same time, we place strong emphasis on professionalism, integrity, and maintaining a positive experience for every client.

Join the 20dB Hearing Team: We're Hiring Marketing Interns!
 

Are you passionate about communication and eager to make a difference in the world of hearing solutions? Do you thrive on organization, have a keen eye for detail, and enjoy engaging with customers both internally and externally? If so, 20dB Hearing is looking for you to join our team as a Marketing Intern!

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

As a Marketing Intern, you will play a key role in supporting our communication efforts, both with our team and with customers. From assisting in marketing campaigns to handling customer inquiries, your role will be diverse and impactful. This is an exciting opportunity to gain hands-on experience in a growing industry while making a real difference.

• Support the marketing team in executing campaigns that promote our products and services across various channels (social media, email, website).
• Respond to customer inquiries and assist in resolving issues, ensuring a positive and professional experience.
• Help craft and edit content for internal communications, promotional materials, and social media platforms.
• Assist in organizing marketing assets, tracking projects, and ensuring all deadlines are met.
• Maintain and update content calendars, ensuring timely and accurate communications.
• Collaborate with different departments to ensure smooth project execution and excellent customer service.
• Monitor customer feedback and provide insights for improving communication strategies.

• Strong passion for communication—whether it's with the team, customers, or external partners.
• Proactive attitude and eagerness to take on new challenges.
• Detail-oriented and highly organized—you stay on top of tasks and manage multiple priorities.
• Excellent written and verbal communication skills with a customer-first approach.
• Ability to respond quickly and effectively to customer inquiries, ensuring positive experiences.
• Familiarity with social media platforms, content management systems, and basic design tools (preferred but not required).
• A team player who thrives in a collaborative environment and is eager to learn.

Join the 20dB Hearing Team: We're Hiring Outlet Manager – East Coast Region & Sabah Region 

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

• Responsible for the region's outlet operation and financial performance. 

• Regular visit to the region’s outlet. 

• Guide and/or handle major complaints or difficult clients as and when issues arise. 

• Responsible for the proper upkeep of clients’ records, databases, and financial data and maintaining high confidentiality. 

• Responsible for the outlet's billing and payment collection. 

• Collaborate with marketing in planning and executing sales and promotional activities. 

• Plan and support public hearing awareness programs, roadshows, exhibitions, and conferences when necessary. 

• Provide guidance, supervision, and/or on-the-job training to staff. 

• Responsible for outlet ambience to provide comfortable environment for staff and clients. 

• Ensure clinical works and manpower support is always available at regional outlets. 

• Reporting the status of the outlet to Managing Director/Area Manager.

• Perform task assigned by immediate superior. 

QUALIFICATION: 

• Min: Recognized degree in any disciplines preferably in audiology, management and/or business administration  

• Good credit in language and mathematics  

SKILL / WORKING EXPERIENCE: 

• At least Three (3) year experience in a customer service or audiologist position in retail outlet / healthcare / services industry is preferred. 

• Good command of English, Bahasa Malaysia and preferable Mandarin.  

• Knowledge in Good Distribution Practice for Medical Devices (GDPMD).