Careers

As an Audiologist, you’ll play a key role in helping individuals reconnect with the world of sound through professional hearing assessments, consultations, and tailored hearing solutions. You’ll work closely with clients, hospitals, and welfare agencies to deliver exceptional audiological care and strengthen our professional network.

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

• Conduct hearing screenings, diagnostic tests, and consultations on hearing loss prevention and management.
• Recommend and fit hearing aids, provide post-fitting follow-ups, and guide clients on the latest hearing aid technologies.
• Offer cleaning, troubleshooting, and aftercare services for hearing aids.
• Manage client records, reports, and fitting databases with accuracy and confidentiality.
• Monitor and maintain hearing aid, earmould, and accessories inventory.
• Liaise with hospitals and welfare agencies to collect or deliver orders, update price lists, and provide product training.
• Support public hearing screening events, exhibitions, and outreach programmes.
• Contribute to outlet performance and provide customer care support when needed.

• Min: recognized degree in Audiology or its equivalent, preferably from local university
• Meticulous, organized and good interpersonal communication skill 
• Good in filing/documentation work and able to work independently with minimum supervision 
• Min: Three (3) years of working experience in audiological services and/or 300 clinical hours to qualify as Senior 
  Audiologist
• Knowledge in Good Distribution Practice for Medical Devices (GDPMD).

Support the daily operations of the hearing centre by welcoming clients, managing appointments and records, processing payments, and assisting with social media content and event coordination to ensure smooth and efficient service.

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

• Greet clients and respond to inquiries
• Manage bookings, reminders, and cancellations
• Maintain accurate records and process payments
• Support social media content and event coordination
• Ensure smooth daily operations of the center

• Excellent verbal and written skills in major languages
• Strong interpersonal and organisational skills
• Proficient in Microsoft Office and basic design tools
• Minimum qualification: Bachelor’s degree
• Experience in clinical settings

We are looking for a passionate Graphic Design / Creative Experience Specialist to shape the visual identity of 20dB across digital, retail, and brand touchpoints. This role blends traditional design craft with next-generation creative tools, including AI-enhanced ideation to deliver impactful, human-centred visual communication.

You will take the lead in creating visuals that elevate our brand, inspire confidence, and connect with people meaningfully, from social media to in-store experiences.

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

Key Responsibilities

• Develop high-quality visual assets for campaigns, social media, digital platforms, and in-store branding that align with 20dB’s brand identity.
• Translate marketing briefs into visually compelling stories that drive engagement and conversion.
• Manage end-to-end design execution, including layout, typography, colour, and visual hierarchy across multiple formats.
• Collaborate closely with marketing, social media, retail, and digital teams to ensure cohesive storytelling and consistent brand expression.
• Leverage AI tools such as Midjourney, DALL·E, Runway, or Adobe Firefly to accelerate ideation and asset generation while maintaining creative integrity.
• Support product and campaign launches with strong visuals, key visuals (KVs), and supporting collaterals.
• Maintain and evolve the brand’s visual system, ensuring consistency across touchpoints (social, retail, CRM, digital).
• Manage asset libraries and ensure all design files are organised, archived, and production-ready.

Key KPIs

• Timely delivery of design assets aligned with campaign calendars.
• Creative quality and visual consistency across platforms.
• Engagement and performance of creative assets in campaigns.
• Internal stakeholder satisfaction and feedback.
• Successful integration of AI-powered design processes that enhance productivity and creativity.

• Diploma or Bachelor’s degree in Graphic Design, Multimedia, Visual Communication, or related field.
• 3–5 years of hands-on design experience in agency or in-house creative environments.
• Strong portfolio showcasing traditional and AI-enhanced creative work (digital, print, and motion).
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects) and Figma.
• Familiarity with AI creative tools (e.g. Midjourney, DALL·E, Runway, Firefly) for ideation and production.
• Excellent sense of layout, composition, colour, and brand storytelling.
• Ability to manage multiple projects simultaneously with attention to detail and deadlines.
• Positive, collaborative attitude and willingness to experiment, learn, and grow with the brand.

Join the 20dB Hearing Team: We're Hiring Marketing Interns!
 

Are you passionate about communication and eager to make a difference in the world of hearing solutions? Do you thrive on organization, have a keen eye for detail, and enjoy engaging with customers both internally and externally? If so, 20dB Hearing is looking for you to join our team as a Marketing Intern!

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

As a Marketing Intern, you will play a key role in supporting our communication efforts, both with our team and with customers. From assisting in marketing campaigns to handling customer inquiries, your role will be diverse and impactful. This is an exciting opportunity to gain hands-on experience in a growing industry while making a real difference.

• Support the marketing team in executing campaigns that promote our products and services across various channels (social media, email, website).
• Respond to customer inquiries and assist in resolving issues, ensuring a positive and professional experience.
• Help craft and edit content for internal communications, promotional materials, and social media platforms.
• Assist in organizing marketing assets, tracking projects, and ensuring all deadlines are met.
• Maintain and update content calendars, ensuring timely and accurate communications.
• Collaborate with different departments to ensure smooth project execution and excellent customer service.
• Monitor customer feedback and provide insights for improving communication strategies.

• Strong passion for communication—whether it's with the team, customers, or external partners.
• Proactive attitude and eagerness to take on new challenges.
• Detail-oriented and highly organized—you stay on top of tasks and manage multiple priorities.
• Excellent written and verbal communication skills with a customer-first approach.
• Ability to respond quickly and effectively to customer inquiries, ensuring positive experiences.
• Familiarity with social media platforms, content management systems, and basic design tools (preferred but not required).
• A team player who thrives in a collaborative environment and is eager to learn.

Join the 20dB Hearing Team: We're Hiring Outlet Manager – East Coast Region & Sabah Region 

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

• Responsible for the region's outlet operation and financial performance. 

• Regular visit to the region’s outlet. 

• Guide and/or handle major complaints or difficult clients as and when issues arise. 

• Responsible for the proper upkeep of clients’ records, databases, and financial data and maintaining high confidentiality. 

• Responsible for the outlet's billing and payment collection. 

• Collaborate with marketing in planning and executing sales and promotional activities. 

• Plan and support public hearing awareness programs, roadshows, exhibitions, and conferences when necessary. 

• Provide guidance, supervision, and/or on-the-job training to staff. 

• Responsible for outlet ambience to provide comfortable environment for staff and clients. 

• Ensure clinical works and manpower support is always available at regional outlets. 

• Reporting the status of the outlet to Managing Director/Area Manager.

• Perform task assigned by immediate superior. 

QUALIFICATION: 

• Min: Recognized degree in any disciplines preferably in audiology, management and/or business administration  

• Good credit in language and mathematics  

SKILL / WORKING EXPERIENCE: 

• At least Three (3) year experience in a customer service or audiologist position in retail outlet / healthcare / services industry is preferred. 

• Good command of English, Bahasa Malaysia and preferable Mandarin.  

• Knowledge in Good Distribution Practice for Medical Devices (GDPMD). 

We’re looking for a strategic and creative Social Media Specialist (Always-On & Paid Content) to lead 20dB’s digital storytelling and strengthen our brand presence across social platforms.

This is a hands-on, fast-paced role designed for a digital native with strong campaign experience and a passion for driving engagement and results. You’ll be responsible for developing and executing always-on strategies, managing paid content, and leveraging AI tools to enhance efficiency and creativity.

At 20dB, you’ll help shape how our brand connects with people every day — blending insight, creativity, and innovation to make hearing care more human, relatable, and inspiring.

PLEASE REGISTER YOUR INTEREST IN THIS JOB OPPORTUNITY BY CLICKING THE LINK HERE.

Key Responsibilities

• Develop and execute always-on social media strategies that drive awareness, engagement, and conversion across multiple platforms.
• Plan, manage, and optimise paid content campaigns (Meta, Google, TikTok, LinkedIn) to support lead generation and brand-building initiatives.
• Create, schedule, and optimise engaging content, from posts and carousels to reels and short-form videos, aligned with campaign objectives.
• Collaborate closely with the Creative Experience Specialist and broader marketing team to ensure consistent, impactful brand storytelling.
• Use AI-powered tools (e.g., ChatGPT, Jasper, OpusClip, etc.) to streamline copywriting, content planning, and scheduling workflows.
• Monitor campaign performance, analyse trends, and produce insights to continuously improve reach, engagement, and conversion.
• Manage community interactions, ensuring prompt and professional responses to comments, messages, and reviews.
• Stay up to date with social media trends, algorithm changes, and platform innovations, applying them to enhance campaign performance.
• Support cross-channel campaign integration across retail, PR, and digital platforms for cohesive, results-driven storytelling.

Key KPIs

• Engagement rate (likes, shares, comments, saves) across social platforms.
• Monthly follower growth, reach, and impressions.
• CTR, conversion rate, and ROI from paid campaigns.
• Timeliness and consistency of content calendar execution.
• Quality and performance of creative assets and copy.
• Internal stakeholder satisfaction and collaboration feedback.

• Bachelor’s degree in Marketing, Mass Communication, Digital Media, or a related field.
• Minimum 5 years of hands-on experience managing social media content and paid campaigns across Meta, Google, TikTok, LinkedIn, or similar platforms.
• Proven ability to develop and execute strategic, always-on content plans that drive measurable growth and engagement.
• Strong portfolio showcasing traditional and AI-enhanced creative work, including short-form content and campaign examples.
• Proficient in social media management and analytics tools (Meta Business Suite, Later, Hootsuite, Sprout, etc.).
• Knowledge of performance marketing (SEM, SEO, and related areas) is a plus, ideal for those seeking career advancement in digital marketing within a growing team.
• Familiar with AI tools to support copywriting, ideation, and content workflow management.
• Analytical knowledge of tools such as GA4, Meta Insights, and other social analytics platforms to measure, report, and optimise content performance.
• Excellent writing and communication skills with a strong grasp of storytelling, tone, and audience psychology.
• Strategic, data-driven, and proactive mindset with the ability to manage multiple campaigns in a fast-paced environment.
• Positive attitude, collaborative spirit, and a passion for continuous learning and growth.