Hearing Aid Centre in Penang: Tests, Prices & Branch Guide
Looking for a hearing aid centre in Penang you can actually trust? You want qualified audiologists doing the testing and the talking first, with no pressure to buy something expensive before anyone has checked your ears properly.
That's a reasonable thing to want, and it's harder to find than you'd think.
Penang has no shortage of shops selling hearing aids. But there's a big difference between a shop and a centre staffed by certified audiologists who assess your hearing before recommending anything. That difference matters more than most people realise.
Here is what 20dB Hearing's four Penang branches offer, where they are, how to find out what the tests cost, and how to get there without circling the block five times.
Where to find 20dB Hearing in Penang
20dB Hearing operates branches in Penang:
| 20dB Hearing Bukit Mertajam |
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Address: 33, Ground Floor, Medan Limau Emas, 14000 Bukit Mertajam, Penang.
Tel: 04-508 0304 ; 016-336 9820 | WhatsApp: Message this branch
Operating Hours: Mon – Sat: 9:00 AM – 5:00 PM
Audiologist(s): Syahir, Halimatul and Leong Yeuu Siong
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| 20dB Hearing Pulau Tikus |
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Address: 368-2-14, Belissa Row, Jalan Burma, Pulau Tikus, 10350 George Town, Penang.
Tel: 04-227 0631 ; 016-526 2023 | WhatsApp: Message this branch
Operating Hours: Mon – Sat: 9:30 AM – 5:30 PM
Audiologist(s): Bee Theng, Yan Jin, Shu Ying, Yisyen
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| 20dB Hearing Bayan Baru |
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Address: 70-1-12A, D'Piazza Mall, Jalan Mahsuri, 11950 Bayan Lepas, Penang.
Tel: 04-645 2032 ; 010-212 2032 | WhatsApp: Message this branch
Operating Hours: Mon – Sat: 9:00 AM – 5:00 PM
Audiologist(s): Chia Ling, Li Na, Krupaasini
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| 20dB Hearing Seberang Prai |
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Address: 46, Ground Floor, Jalan Todak 4, Pusat Bandar Seberang Jaya, 13700 Perai, Penang.
Tel: 04-3989 523; 016-538 2068 | WhatsApp: Message this branch
Operating Hours: Mon – Sat: 9:30 AM – 5:30 PM
Audiologist(s): Aunee and Ng Shy Yih (Ashley)
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Use the Google Maps link under each branch for turn-by-turn directions from your current location.
Together, the four branches cover Penang. Pulau Tikus and Bayan Baru serve patients across the island, from George Town and Jelutong to Balik Pulau and the Bayan Lepas free trade zone, while Bukit Mertajam and Seberang Prai serve the mainland.
For those who can't travel to the centre, 20dB Hearing also offers a home visit service for hearing tests and hearing aid trial fittings. They'll come to you.
What hearing tests are available
This is where 20dB Hearing earns its reputation: it starts with a proper assessment instead of simply selling hearing aids.
All tests at 20dB Hearing's Penang branches are conducted by certified audiologists, who are degree-holding and clinically trained, not salespeople or technicians reading a script.
The hearing assessments available:
|
Assessment |
Who it's for |
Details |
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Adult Hearing Assessment |
Adults experiencing hearing difficulty |
Comprehensive audiometric evaluation covering air and bone conduction, speech testing, and middle ear analysis |
|
Children's Hearing Assessment |
Kids aged 4 and above |
Uses play audiometry, visual reinforcement audiometry (VRA) and other age-appropriate techniques to keep children comfortable during testing |
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Newborn Hearing Assessment |
Babies and infants |
OAE/ABR screening for early detection — critical for speech and language development |
|
Tinnitus Assessment |
Anyone with ringing or buzzing in the ears |
Pitch and loudness matching, plus management strategies |
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Industrial Audiometry |
Factory workers and employers in Bayan Lepas FTZ and beyond |
Occupational hearing screening compliant with DOSH requirements |
The last one is worth noting. Penang's Bayan Lepas Free Industrial Zone is home to major electronics and manufacturing plants. Workers exposed to factory noise are legally required to undergo regular audiometric testing under Malaysia's Occupational Safety and Health Act 1994. Having a hearing aid centre with industrial audiometry services right in Bayan Lepas is convenient for local employers.
On pricing, exact fees vary with the type and complexity of the assessment. The simplest way to get current pricing is to WhatsApp or call your preferred branch directly, and no one will strong-arm you into anything over a text message.
Hearing aids are priced separately from the tests. At 20dB Hearing, prices range from RM4,500 to RM21,000 per ear (RM9,000 to RM42,000 per pair), depending on the technology level: Lower Essential RM4,500 to RM5,500, Essential RM5,500 to RM7,000, Standard RM8,000 to RM11,000, Advanced RM13,000 to RM16,000, and Premium RM18,000 to RM21,000, all per ear. Your audiologist will recommend a level based on your hearing profile and lifestyle, and will confirm the current price at your branch.
The audiologists behind the tests
Most people skip this part when choosing a hearing aid centre. They compare hearing aid brands and prices but forget to ask who is actually testing their hearing.
It matters a great deal.
An inaccurate hearing test leads to a poorly fitted hearing aid, and a poorly fitted hearing aid ends up in a drawer, leaving you with wasted money and hearing that still struggles.
The audiologists at 20dB Hearing's Penang branches hold recognised audiology qualifications and are registered with the Malaysian Allied Health Professions Council (MAHPC) under the Ministry of Health. They don't hand you a device and wave goodbye. The process looks more like this:
Allied health practice in Malaysia is guided by the Ministry of Health Malaysia's guidelines on hearing rehabilitation, which govern how allied health professionals in Malaysia deliver hearing rehabilitation services.
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Test your hearing using calibrated clinical equipment
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Explain the results to you in plain language (not audiogram jargon)
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Recommend solutions based on your specific hearing profile, lifestyle, and budget
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Fit and programme hearing aids with real-ear measurements when applicable
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Follow up to fine-tune the settings as your ears adjust
People underestimate the follow-up stage. Your brain needs time to relearn sounds it hasn't processed in years. Good audiologists know this and build it into the care plan.
How to know if you actually need a hearing test
Whether you're reading this for a parent or for yourself, these signs mean a professional assessment is overdue:
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You keep asking people to repeat themselves, especially in restaurants or hawker centres where background noise is loud
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The TV volume creeps higher every few months
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You hear people talking but can't make out the words clearly
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Phone conversations have become frustrating
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You've noticed a persistent ringing or buzzing sound (that's tinnitus, and it's worth checking)
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You work in a noisy environment, such as a factory floor, construction site, even a busy commercial kitchen
Hearing loss creeps over the years instead of arriving suddenly like a headache. Most people wait several years before seeking help, according to industry surveys. By then, the brain has already started to reorganise around the missing input.
The earlier you catch it, the easier it is to treat it, and a hearing test is painless, non-invasive, and takes about an hour.
Book your hearing test at 20dB Hearing Penang
You don't need a referral from a doctor or any special preparation, only to show up.
The steps:
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WhatsApp your preferred Penang branch to book an appointment at a time that works for you
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Show up at your preferred Penang branch
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Get tested by a certified audiologist who will walk you through every step
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Get answers — whether that means a hearing aid recommendation, a tinnitus management plan, or simply peace of mind that your hearing is fine
If it turns out you don't need hearing aids, they'll tell you, because a good audiologist would rather send you home happy than sell you something you don't need.
Ready to get your hearing checked? Book a hearing test with a certified audiologist at 20dB Hearing Penang, or reach out via WhatsApp for the quickest response.
The scale of this issue is significant: the World Health Organization's fact sheet on deafness and hearing loss estimates that over 1.5 billion people worldwide live with some degree of hearing loss.
Your ears have been patient with you. Time to return the favour.
