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We Are the Best Hearing Aid Centre in Malaysia

20dB Hearing is the largest chain of professional hearing care centres in Malaysia. Established in 2002.

At 20dB Hearing, we provide a strong network of convenient neighbourhood hearing care centres across Malaysia that continually strives to find innovative ways to serve you better.

Vision: To be a blessing for people who requires healthcare services in hearing & speech (re) habilitation, and other related services.

Mission:

  • To establish nationwide network of hearing care centres with qualified audiologist and related professionals.
  • To establish quality, customer focus and continuous improved hearing healthcare and its related services

Corporate Value:

H – Humble

E – Ethical

A – Accountable

R – Resilient

These values shape our commitment to providing exceptional care and service to our clients, ensuring their satisfaction and well-being throughout their hearing journey. Founder, Mok Yong Yaw realised there was a vacuum in the field of hearing healthcare support across the nation. This inspired him to establish 20dB Hearing, a private hearing centre, to empower the hearing-impaired community. Since then, the company has grown into a top-notch hearing healthcare group with a network of 31 hearing centres nationwide and manned by over 70 certified audiologists.

 

Founding of 20dB Hearing by an Experienced Audiologist in Malaysia

In 2002, Mr Mok Yong Yaw, the founder, realized that hearing-impaired people need to know who and where to get help. There needed to be more professionally managed hearing care centres in Malaysia. This sparked the idea of setting up an audiologist-run professional hearing care centre nationwide, and the first outlet was established in Taman Maluri, Cheras, in the year 2002. 20dB Hearing was known as Gnosis Professional Hearing Services when it started operations. The following year, a second outlet was built in Seremban, which later spread throughout Malaysia in subsequent years. The founder recruited a group of pioneer audiologists, including those working in Singapore, to expand the network. 20dB’s philosophy is to be a blessing for the hearing-impaired group in this nation by providing access to the best products and services offered by dedicated audiologists in Malaysia. Contact us for more information about the free hearing aid trial now.

“Our audiologists are highly experienced and dedicated and based in their hometowns. We prefer local audiologists, as they better understand the local consumers, communicate better with the same dialect and serve our clients in the long term."

- Mok Yong Yaw (Founder and CEO of 20dB Hearing)

About the Founder

Mok Yong Yaw is the founder and Chief Executive Officer (CEO) of 20dB Hearing and also a Senior Audiologist. He graduated from Universiti Kebangsaan Malaysia (UKM) with Bachelor of Audiology (Hons) in 2000. He specializes in speech audiometry and hearing aid fitting and counseling. After graduating, he worked as an audiologist at Siemens Medical Instruments Pte Ltd from 2000 to 2003. He was also a part-time clinical supervisor at UKM Audiology Clinic in 2001 – 2005. In the year 2008, he obtained a Masters Degree in Business Administration (MBA) from The University of Melbourne. Now, he is based at our 20dB HQ office in Kuching.

 

Why Choose Us Because unlike others, we have dedicated audiologists in every nationwide outlet

Our Hearing Partners

ISO Certified Company ISO Certified Company
Nationwide Support Nationwide Support
Customized Hearing Solution Customized Hearing Solution
Board-certified Audiologists Board-certified Audiologists
Satisfaction Guarantee Satisfaction Guarantee
Best in Customer Service Best in Customer Service
Best in Corporate Social Responsibility Best in Corporate Social Responsibility
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