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Our Story

What We Do

At 20dB Hearing, we provide a strong network of convenient neighbourhood hearing care centres across Malaysia that continually strives to find innovative ways to serve you better.

We are dedicated to becoming the professional hearing aid fitting centre that provides people hard of hearing with personalized hearing rehabilitation program.

“Because unlike others, we have dedicated audiologists in every outlet nationwide.”

We strive towards becoming the preferred choice for audiological services and hearing aid fitting centre in Malaysia. Our mission is to establish a nationwide network of hearing centres with qualified audiologists and to create awareness of hearing impairment and hearing aid rehabilitation.

Founding of 20dB Hearing

In year 2002 Mr. Mok Yong Yaw, the founder realized many hearing impaired people are not aware of who and where to get help from. There was a lack of professionally managed hearing care center in Malaysia at the time. It sparked the idea of setting up audiologist-run professional hearing care center nationwide, and the first outlet was born in Taman Maluri in year 2002. 20dB Hearing was known as Gnosis Professional Hearing Services when it first started operations in Kuala Lumpur. The next year The second outlet was set up in Seremban and later spread to whole Malaysia in subsequent years. The founder managed to recruit a group of pioneer audiologists, including those working in Singapore, to expand the network. 20dB’s philosophy is to bless hearing impaired group in this nation so that they could access to the best products and services offered by the dedicated audiologists. “Our audiologists are the highly experienced and dedicated, most of them are 20dB partners, based in their hometowns. We prefer local audiologists, so that they understand the local consumers, communicate better with the same dialects, and serve the customers in long term.

About the Founder

Mok Yong Yaw is the founder and Chief Executive Officer (CEO) of 20dB Hearing and also a Senior Audiologist. He graduated from Universiti Kebangsaan Malaysia (UKM) with Bachelor of Audiology (Hons) in 2000. He specializes in speech audiometry and hearing aid fitting and counseling. After graduated, he worked as an audiologist at Siemens Medical Instruments Pte Ltd from 2000 to 2003. He was also a part-time clinical supervisor at UKM Audiology Clinic in 2001 – 2005. In year 2008, he obtained a Master Degree in Business Administration (MBA) from The University of Melbourne. Now, he is based in 20dB headquarter office at Kuching.

Why Choose Us Because unlike others, we have dedicated audiologists in every nationwide outlet

Our Hearing Partners

ISO Certified Company ISO Certified Company
Nationwide Support Nationwide Support
Customised Hearing Solutions Customized Hearing Solutions
Board-certified Audiologists Board-certified Audiologists
Satisfaction Guarantee Satisfaction Guarantee
Satisfaction Guarantee
Best in Customer Service