Diasaskan oleh pakar audiologi Mok Yong Yaw dan Lim Re Gal pada tahun 2002 di metropolis Kuala Lumpur yang sibuk, 20dB telah berkembang menjadi kumpulan penjagaan kesihatan pendengaran terkemuka dengan 31 cawangan dan lebih daripada 70 pakar audiologi berpengalaman di seluruh negara. Jenama tempatan yang popular telah memenangi hati ramai dengan menyampaikan perkhidmatan berkualiti tinggi dan program pemulihan pendengaran kepada pelanggan. Berjaya menentang persaingan yang sengit, kelebihan kemenangan 20dB Hearing ialah: ia mempunyai pakar audiologi yang berpengalaman di setiap cawangan, menawarkan ujian pendengaran diagnostik dewasa dan kanak-kanak, mempunyai sokongan di seluruh negara, menyediakan percubaan bawa pulang alat pendengaran premium percuma dan menyediakan pelan perlindungan produk. 20dB adalah yang pertama seumpamanya yang diperakui dengan QMS ISO9001:2015 di Malaysia dan juga merupakan sebuah syarikat yang memenangi banyak anugerah.
Di Malaysia, 20dB berbangga kerana mempunyai seorang atau lebih pakar audiologi bertauliah di setiap cawangan berbanding ramai yang lain di negara ini yang tidak mempunyai pakar audiologi. Pada 20dB, pakar audiologi yang mempunyai purata pengalaman lima tahun bersedia untuk melakukan ujian diagnostik untuk menilai sama ada seseorang itu benar-benar mengalami kehilangan pendengaran dan, jika ya, sejauh mana. Mereka akan memilih alat pendengaran yang betul yang sesuai dengan keperluan pelanggan dan juga melakukan pemasangan alat pendengaran. Untuk sesi susulan, pakar audiologi 20dB akan mendengar dengan teliti pelanggan mereka berkongsi pengalaman pendengaran baharunya dan kemudian, apabila perlu, memperhalusi instrumen pendengaran sehingga ia berfungsi secara optimum untuk pengguna.
Pada 20dB, pelanggan didiagnosis dengan teliti oleh pakar audiologi terlatih profesional di mana ujian sistematik dijalankan untuk mengenal pasti dengan tepat jenis masalah pendengaran termasuk puncanya, jika boleh, menentukan lokasi lesi, dan mengukur tahap kehilangan pendengaran.
Kebanyakan pusat perkhidmatan pendengaran di Malaysia tidak dilengkapi untuk menyediakan ujian pendengaran diagnostik terutamanya untuk bayi dan kanak-kanak.
Ramai orang tidak menyedari bahawa walaupun bayi baru lahir mungkin mempunyai tahap kecacatan pendengaran. Oleh itu, penting bagi bayi untuk menjalani saringan pendengaran (kini dilaksanakan di beberapa hospital di Malaysia). Ini bagi memastikan sebarang kecacatan pendengaran dikenal pasti secepat mungkin supaya bayi boleh menerima perkhidmatan intervensi awal yang boleh memberi perubahan besar kepada perkembangan komunikasi dan bahasa mereka.
20dB menyediakan sokongan di seluruh negara melalui 26 cawangannya di Malaysia. Pelanggan yang melancong atau berpindah boleh pergi ke mana-mana cawangan 20dB di Malaysia yang sesuai untuk mereka mendapatkan konsultasi percuma dan perkhidmatan produk. Mereka juga boleh melawat beberapa cawangan 20dB untuk mendapatkan pendapat kedua atau lanjut daripada pakar audiologi yang berbeza. Selepas mendapat alat bantuan pendengaran, pelanggan sentiasa dialu-alukan kembali ke pusat pendengaran untuk bercakap dengan pakar audiologi dan dinilai pengalaman pendengaran mereka.
Untuk mengetahui sama ada sebarang alat bantu pendengaran sesuai untuk pelanggan, percubaan bawa pulang percuma 20dB membolehkan dia mencubanya di rumah sehingga 20 hari untuk mengalaminya jika ia memberi sebarang perubahan kepada kehidupan seseorang. Pelanggan boleh mencuba alat bantuan pendengaran tanpa risiko dan tanpa kewajipan. Jika mereka tidak berpuas hati dengan hasilnya, mereka boleh memulangkan produk, tidak membayar apa-apa dan pergi.
20dB mengakui bahawa tidak semua orang mungkin mendapati alat bantuan pendengaran berguna, walaupun. Itulah sebabnya, melalui program percubaan bawa pulang dan ujian pertuturan yang disediakan, pelanggan diberi angka tentang berapa banyak bantuan pendengaran boleh membantu supaya mereka boleh mengukur sendiri apa yang mereka bayar adalah berbaloi dengan wang. Dalam hubungan ini, 20dB menawarkan jaminan bayaran balik 30 hari.
Untuk memberikan ketenangan fikiran kepada pelanggan, pelan perlindungan produk 20dB meliputi produk pendengaran mereka daripada, antara lain yang tidak dapat diramalkan, kerosakan, kehilangan atau kecurian yang tidak disengajakan. Pelanggan boleh menikmati pembaikan dan penggantian produk percuma untuk tahun pertama dan mereka boleh melanjutkan pelan sehingga tiga tahun. Pelan ini tidak ditemui di pusat perkhidmatan pendengaran lain.
Pada 20dB Hearing kami menyediakan perkhidmatan pemprosesan dan pembaikan pantas untuk alat bantuan pendengaran dengan makmal sendiri dalam penyelenggaraan alat bantu pendengaran anda untuk memastikan ia tahan lama. Jurutera makmal kami dilatih dengan standard tertinggi dan mempunyai pengalaman bertahun-tahun dalam membaiki pelbagai jenama alat bantu pendengaran seperti Unitron, Phonak, Siemens dan ReSound.
20dB Hearing merupakan syarikat yang pertama dan satu-satunya syarikat alat bantu dengar yang memiliki sijil QMS ISO 9001:2015 di Malaysia. Sijil “International Standard Organisation” ini adalah perakuan sistem pengurusan kualiti untuk sesebuah organisasi yang telah menunjukkan kemampuannya untuk menyediakan produk dan perkhidmatan yang memenuhi harapan pelanggan secara konsisten.
Pensijilan ini sekaligus mencerminkan komitmen 20dB hearing ke arah meningkatkan proses klinikal dan memberikan servis perkhidmatan pelanggan yang berkualiti tinggi. Setiap tahun, 20dB hearing diaudit secara dalaman dan luaran, dan didapati mampu mengekalkan sijil ISO 9001:2015 ini.
Peranti adalah untuk memastikan kualiti, keselamatan dan prestasi peranti perubatan semasa semua aspek rantaian bekalan peranti perubatan kami, yang termasuk penyumberan dan perolehan produk; pengangkutan dan penghantaran; penyimpanan; pemasangan; perkhidmatan selepas jualan; penjejakan, dokumentasi dan amalan penyimpanan rekod.
20dB hearing juga telah dianugerahkan sijil Good Distribution Practice for Medical Devices (GDPMD) dan berdaftar dengan Kementerian Kesihatan Malaysia.
20dB Hearing telah dianugerahkan dengan anugerah Jenama Kecemerlangan TOP Asia Pasifik pada tahun 2013. Acara hebat itu telah diadakan di Palace of the Golden Horses, Kuala Lumpur pada 15 Mei 2013.
Pendengaran 20dB telah dianugerahkan dengan Anugerah Kecemerlangan Perniagaan Sin Chew dalam kategori Anugerah Kecemerlangan Kualiti Produk dan Perkhidmatan pada tahun 2013 dan dalam kategori Anugerah Kecemerlangan Runcit pada tahun 2014. Acara hebat itu telah diadakan di Hotel Royale Chulan, Kuala Lumpur pada 8 Oktober 2013 dan satu lagi acara telah diadakan di Pusat Konvensyen Setia City, Kuala Lumpur pada 26 September 2014.
20dB Hearing dengan bangganya mengumumkan bahawa alat bantu pendengaran boleh dicas semula terkini telah memenangi Anugerah Jenama Kesihatan & Kesejahteraan Malaysia 2017 yang berprestij dalam kategori Peranti Perubatan.
20dB Hearing has won The Star Outstanding Business Awards (SOBA) 2021 in Best in Customer Service. The Star Outstanding Business Awards (SOBA) bestow unparalleled recognition on the exceptional achievements of the nation’s finest SMEs recognizing up-and-coming enterprises and their contributions to the Malaysian economy
20dB Hearing has won The Star Outstanding Business Awards (SOBA) 2022 in Best in CSR. The Star Outstanding Business Awards (SOBA) bestow unparalleled recognition on the exceptional achievements of the nation’s finest SMEs recognizing up-and-coming enterprises and their contributions to the Malaysian economy
As a parent, the joy of having a child that could live a normal life like any other children shattered when knowing the news that my daughter who was diagnosed with severe to profound hearing loss for both ears at the age of 5 years old. Every time looking at my adorable daughter’s face, tears and unaccountable worries mingle in our minds until one day when we come to know about 20dB Hearing.
Giving her a pair of Siemens hearing aids has brought the joy...
As a parent, the joy of having a child that could live a normal life like any other children shattered when knowing the news that my daughter who was diagnosed with severe to profound hearing loss for both ears at the age of 5 years old. Every time looking at my adorable daughter’s face, tears and unaccountable worries mingle in our minds until one day when we come to know about 20dB Hearing.
Giving her a pair of Siemens hearing aids has brought the joy of hearing back to life for my daughter. It is so good to see her now able to hear so much noise of the world and no longer living in her own quietness. Ever since she started to wear the Siemens BTE hearing aids, everything change for the better and the most significant change is that she no longer left out of conversation with the family members and her friends. It has been seven years since Elizabeth having her hearing aids provided by 20dB Hearing KUCHING and we are very happy and satisfied with the audiologist and the team who have always provided excellent service and follow-up care.
Hearing loss exists when there is diminished sensitivity to the sounds normally heard. I have hearing loss at both sides at newborn baby age. My parents didn’t know that I have the problem of hearing since Standard 1. In Standard 1, I also have problem pronouncing r, ch, s when I am having a conversation. For that I am very thankful for the time and effort my mother put into teaching and training me. Due to the hearing problem, I was not able to concentrate in my studies in school and my results were...
Hearing loss exists when there is diminished sensitivity to the sounds normally heard. I have hearing loss at both sides at newborn baby age. My parents didn’t know that I have the problem of hearing since Standard 1. In Standard 1, I also have problem pronouncing r, ch, s when I am having a conversation. For that I am very thankful for the time and effort my mother put into teaching and training me. Due to the hearing problem, I was not able to concentrate in my studies in school and my results were poor. My parents brought me to a clinic for a check-up, but the doctor told me that I was fine. My parents brought me to the government hospital to get my hearing checked. After that, I was told that I have hearing loss and I need device to help me hear better.
We were recommended to 20dB Hearing and their audiologist introduced a device called hearing aid that can improve my hearing. At first I felt embarrassed to wear a hearing aid because I thought hearing aids are only for the elderly folks. But I felt much better with the motivation and confidence given by the staffs and my parents. They were friendly to me and their service were excellent. With the help of hearing aid, I can hear bird chirping, water dripping and other wonderful sounds. Thanks to the hearing aid, I managed to pass my exams with flying colors and I will matriculate at a local community college. I appreciate the kindness and friendliness of 20dB staff. Last but not least, I thank my parents for giving me my hearing back.
I was amazed by it as I could hear clearly several times better than my analog hearing aid. It was crystal clear. UNITRON MOXI 8, is smaller than my analog model, light as a feather and its wire is so thin, it is hardly noticeable. The sounds are so natural and comfortably clear that sometimes, I forgot I am wearing it.
Several months later after wearing it, I decided to have a pair to balance my hearing. They perform even better. With a smart...
I was amazed by it as I could hear clearly several times better than my analog hearing aid. It was crystal clear. UNITRON MOXI 8, is smaller than my analog model, light as a feather and its wire is so thin, it is hardly noticeable. The sounds are so natural and comfortably clear that sometimes, I forgot I am wearing it.
Several months later after wearing it, I decided to have a pair to balance my hearing. They perform even better. With a smart control, adjusting the volume becomes easy. Now, I don’t go outside without wearing it. It has become part of my life. Today, I can have a normal conversation with anyone anywhere. Thank you 20dB Hearing, I have my quality life back.
My father is a cheerful man, with tonnes of wisdom in his conversation. I grew up looking forward to having time spent together with him when he was back from work. My mother would lovingly put something together for tea—usually a simple local delicacy and a nice big koleh of Indian tea. It was unmistakably the party of the day. We would gather to have tea in our front porch, with our iron swing, mango and rambutan tree and bougainvilleas all around. My father would always take a keen interest in our...
My father is a cheerful man, with tonnes of wisdom in his conversation. I grew up looking forward to having time spent together with him when he was back from work. My mother would lovingly put something together for tea—usually a simple local delicacy and a nice big koleh of Indian tea. It was unmistakably the party of the day. We would gather to have tea in our front porch, with our iron swing, mango and rambutan tree and bougainvilleas all around. My father would always take a keen interest in our day- 3 teenagers with hectic, energised lives and listen to our stories and share his.
Someway, along the time I was away from home, I began to suspect his difficulty with hearing as he began having trouble keeping on the thread of conversation via the phone. Family members use to joke that the best and most inexpensive hearing aid, costing under 20 cents, is to simply place a black button in your hear— instantly, everyone speaks louder to you! With subtle coaxing and introduction to the hearing aid technology over what seemed like 5 years, I was happy as a lark the day my father decided for himself he would give it a go! It was amazing watching him brighten up when he had it switched on— almost like a groom on the day of his wedding.
Hearing aids have changed so much in technology- with the birth of analogue ones, digital ones even those that are designed to mimic the ear function so naturally close. Hearing aids even come in shades of colours to match the skin! I am glad my father found a good audiologist and received one that matched his needs.
Being a pensioner, he was delighted with how Mr Mok Yong Yaw at 20dB Hearing (Kuching, Sarawak branch) discussed options with him and introduced him to helpful ways in ascertaining he can afford this costly equipment through the Tabung Bantuan Perubatan which is available to all Malaysians. Mr Mok’s patience in hearing out my dad’s lifestyle needs and hearing history combined with an updated assessment made us feel confident that he was interested in getting the best in helping my dad restore his hearing. His compassion coupled with technical insight on suitable aids made this process smooth. The administrative staffs at 20dB Hearing Kuching were efficient in handling the forms and following up personally with the department and my dad ensuring all was completed within 3 months. It is our blessing to have met a dedicated audiologist like Mr Mok.
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