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No Warranties

This website is provided “as is” without any representations or warranties, expressed or implied. 20dB Hearing makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, 20dB Hearing does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.

Limitations of Liability

20dB Hearing will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if 20dB Hearing has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit 20dB Hearing’s liability in respect of any:

  • death or personal injury caused by 20dB Hearing’s negligence;
  • fraud or fraudulent misrepresentation on the part of 20dB Hearing; or
  • matter which it would be illegal or unlawful for 20dB Hearing to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.

Other Parties

You accept that, as a limited liability entity, 20dB Hearing has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against 20dB Hearing’s officers or employees in respect of any losses you suffer in connection with the website. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect 20dB Hearing’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as 20dB Hearing.

Unenforceable Provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and to be bound by the terms and conditions of use set out below.

The term “20dB Hearing” is the owner of the website, whose registered office is at 2nd Floor, 72-C, Sublot 4, S3 Curve, Jalan Simpang Tiga, 93300 Kuching, Sarawak, Malaysia.

Intellectual Property

This website belongs to 20dB Hearing. The copyright to the contents of this website is owned by or licensed to 20dB Hearing. This website is intended for personal use, quick reference, illustration and information purposes only and may not be copied, redistributed or published in any manner without the written permission of 20dB Hearing. Any unauthorised use of any part of this website is strictly prohibited.

The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on this website belong to 20dB Hearing. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Any use/misuse of the Trademarks displayed on this website, or any other content on this website, except as provided in these Terms and Conditions, is strictly prohibited. 20dB Hearing reserves the rights to bring any action arising from the improper or unauthorised use of this website, including any action for infringement of its trademarks and other intellectual property rights.

Disclaimer/ Limitation of Liability

20dB Hearing does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and 20dB Hearing expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Any use of any information or materials on this website is entirely at your own risk, for which 20dB Hearing shall not be liable. It shall be your own responsibility to ensure that any materials or information available through this website meet your specific requirements.

Neither 20dB Hearing nor any other party involved in creating, producing or delivering this website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, this website. Without limiting the foregoing, everything on this website is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. 20dB Hearing SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSS OF PROFITS, INJURIES, SAVINGS OR GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THIS WEBSITE.


You shall indemnify and keep 20dB Hearing indemnified against all claims, damages, actions and proceedings made or brought against 20dB Hearing arising from your use of this website and/or any breach of terms in relation thereto by you.

Links to Other Websites

The linkage to other websites provided herein is merely for your convenience and does not signify that 20dB Hearing endorses such websites. 20dB Hearing bears no responsibility for the contents of such other websites and shall not be held liable for any damages or injury however arising therefrom. You shall view any of the linked websites at your own risk.

Variation/ Changes

20dB Hearing reserves the rights to change, vary or modify any of the information and terms contained herein without notice.

Governing Law and Jurisdiction

The terms and conditions herein shall be governed by and construed in accordance with the laws of Malaysia and you shall submit to the jurisdiction of the courts of Malaysia.


  1. This Privacy Notice outlines how 20dB Hearing, its related corporations, associates, affiliates and joint development companies as well as their representatives (collectively, “20dB Hearing”) collect, use, disclose and process your Personal Data in respect of transactions with 20dB Hearing.
  2. For the purpose of this Privacy Notice, the terms “we”, “our” and “us” shall refer to any company or representative within 20dB Hearing and the terms “you” and “your” shall refer to yourself and/or such other persons or companies represented by you of which you are providing Personal Data.
  3. In this Privacy Notice “Personal Data” includes all data defined within the Personal Data Protection Act 2010 (as amended from time to time).
  4. Such Personal Data which you may provide or make available to 20dB Hearing include information concerning your personal details (such as name, identity card number, passport number, date of birth, age, gender, race, nationality), contact details and any other relevant information that you had disclosed to 20dB Hearing as may be updated from time to time.
  5. In the course of your dealings with 20dB Hearing, you may have furnished your Personal Data to 20dB Hearing and in doing so you agree and consent to 20dB Hearing collecting, using, disclosing and processing your Personal Data.
  6. In the event you furnish or make available to 20dB Hearing any Personal Data relating to a third party eg information of spouse, children, parents, directors, shareholders and/or guarantors (collectively the “Relevant Persons”) you represent that you have obtained the consent of the Relevant Persons to provide 20dB Hearing with their Personal Data and for 20dB Hearing to collect, use, disclose and process their Personal Data for the respective purposes.
  7. 20dB Hearing collects your Personal Data in various ways, in printed or electronic forms through digital and mobile platforms, such as :
    1. when you register or update an online profile or when you complete or update your information with 20dB Hearing;
    2. when you submit forms and/or documents to 20dB Hearing relating to any of our products and/or services as well as products and/or services by third party service providers;
    3. when you enter into any transactions with 20dB Hearing;
    4. when you make payment related to any transactions with 20dB Hearing;
    5. when you interact with 20dB Hearing’s staff;
    6. from your personalised preference through the use of 20dB Hearing’s website;
    7. when you participate in 20dB Hearing’s contests, events, market research and surveys;
    8. when you submit a job application to 20dB Hearing; and
    9. from information obtained independently by 20dB Hearing from other lawful sources;
  8. 20dB Hearingmay collect, use, disclose or process your Personal Data for the following purposes:
    1. considering and processing your application for and providing you with products and/or services of 20dB Hearing as well as products and/or services by third party service providers provided through 20dB Hearing;
    2. facilitating, implementing and/or formalising any transaction with 20dB Hearing;
    3. processing any payments related to any transaction with 20dB Hearing;
    4. responding to queries, requests and/or complaints;
    5. facilitating 20dB Hearing’s customers loyalty programmes;
    6. updating your Personal Data;
    7. facilitating your participation in 20dB Hearing’s contests and events;
    8. conducting market research and surveys with the aim of improving 20dB Hearing’s products and /or services;
    9. *sending you marketing, advertising and promotional information about other products/services that 20dB Hearing, its business partners or third party providers may be offering (“Marketing Information”), by way of postal mail to your address(es) and/or electronic transmission to your email address(es), text messages (SMS/MMS), telephone calls and/or other phone based messaging to your telephone number(s);
    10. conducting credit/trade checks and other background checks on you and where applicable, any Relevant Persons with any registered credit reporting agency at any time for the purpose of processing a transaction with 20dB Hearing or for as long as any dues remain unpaid and outstanding with 20dB Hearing;
    11. for the purpose of credit evaluation, review or reporting and carrying out debt-collection or assisting other institutions to do so;
    12. prevention and detection of crime including without limitation to money laundering, terrorism and fraud prevention, detection and prosecution;
    13. required by laws , rules, regulations, by-laws, order, guidelines and/or directives;
    14. enforcing 20dB Hearing’s legal rights and/or obtaining legal advice;
    15. facilitating business transactions which may include mergers, acquisitions or asset sales;
    16. compliance with internal policies and procedures including without limitation to risk management, product planning, insurance, audit and administrative purposes
    17. for all ancillary purposes relating to the provision of facilities including the provision of computer, telecommunications and technology services;
    18. human resource applications; and/or
    19. any other incidental purpose relating to any of the above.
      *Where you have consented to receiving Marketing Information and/or sharing your Personal Data with third parties for the purpose of Marketing Information, you may opt-out of receiving such Marketing Information or sharing of your Personal Data with third parties for the aforesaid purpose at any time by contacting 20dB Hearing at the details provided in Section 13.
  9. In the event where Personal Data is requested by 20dB Hearing, you have an option not to provide additional information requested other than the information which is indicated as necessary to facilitate the commercial transaction. If insufficient Personal Data is provided or your consent or the consent of any Relevant Person given herein is withdrawn,20dB Hearing will not be able to provide you with its products and services and/or fulfil any of your request to 20dB Hearing for any of the purposes as set out in Section 8.
  10. For the purposes as set out in Section 8, your Personal Data may/will be disclosed to the following parties :
    1. any company or representative within 20dB Hearing;
    2. 20dB Hearing’s third party service providers or agents (including without limitation auditors, lawyers, consultants, insurers, adjusters and utility companies);
    3. any registered credit reporting agencies under Credit Reporting Agency Act 2010;
    4. 20dB Hearing’s business partner, investor, assignee or transferee to facilitate business asset transactions (including without limitation to any merger, acquisition or asset sale);
    5. any law enforcement agencies;
    6. any governmental authorities or regulatory bodies; and
    7. any other party authorised and consented by you.
  11. 20dB Hearing may disclose your Personal Data to any or all of the parties stated above which may be located within or outside of Malaysia or involve sending your Personal Data to a location outside of Malaysia.
  12. You may request in writing for access to and request for correction of your Personal Data that is inaccurate, incomplete, misleading or not up-to-date subject to a payment of a prescribed fee, any applicable legal restrictions and contractual conditions.
  13. If you have any enquiries or feedback in relation to your Personal Data, or if would like to access or correct your Personal Data, of if you wish to withdraw your consent given herein, you may contact:
    Telephone number : 1800 88 2032
    Email address: [email protected]
    Correspondence address: 2nd Floor, 72-C, Sublot 4, S3 Curve, Jalan Simpang Tiga, 93300 Kuching, Sarawak, Malaysia.
  14. This privacy notice may be revised from time to time. Notice of any such revision will be given on our website and/or by such other means of communication deemed suitable by 20dB Hearing.
  15. In the event of any inconsistency between the English version and the Bahasa Malaysia version of this privacy notice, the English version shall prevail over the Bahasa Malaysia version.


Shipping Rates and Policies for Hearing Aids:

Shipping Rates:
We offer free shipping on all hearing aids within the continental United States. For customers outside the continental US, shipping rates will vary based on location and package weight. Shipping rates will be calculated at checkout.

Shipping Time:
We strive to process and ship all orders within 1-2 business days. Delivery time will vary based on location, but typically takes between 3-5 business days within the continental United States. Customers outside the continental US may experience longer shipping times due to customs and other factors.

Shipping Carrier:
We primarily use Pos Laju for all of our shipping needs. In some cases, we may use J&T Express or GD Express (GDEX) for expedited shipping services.

Shipping Confirmation:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your package online.

Shipping Address:
Please make sure your shipping address is correct before placing your order. We are not responsible for packages that are lost or delayed due to an incorrect shipping address.

International Shipping:
We currently do not offer international shipping for hearing aids.

If for any reason you are not satisfied with your hearing aids, you may return them within 30 days of purchase for a full refund. Please contact our customer service team for instructions on how to initiate a return. Please note that the hearing aids must be returned in their original packaging and in new condition to be eligible for a refund.

All hearing aids come with a manufacturer's warranty. Please refer to the product information for specific warranty details. If you experience any issues with your hearing aids, please contact our customer service team for assistance with warranty claims.

Customer Service:
If you have any questions or concerns about our shipping rates and policies for hearing aids, please do not hesitate to contact our customer service team. We are available to assist you via email, phone, or live chat.

Refunds Policy:

1. Refunds may be provided within a certain time frame, typically ranging from 30 to 90 days from the date of purchase.
2. The hearing aid must be returned in its original condition, with all accessories and packaging intact.
3. Refunds may be subject to a restocking fee, which can range from 10% to 20% of the purchase price.
4. Shipping and handling fees may not be refunded.
5. Refunds may only be provided for hearing aids that are not customized or personalized, as custom-made hearing aids cannot be resold.

Replacement Policy:

1. Defective hearing aids may be replaced within a certain time frame, typically ranging from 6 months to 1 year from the date of purchase.
2. The hearing aid must be returned in its original condition, with all accessories and packaging intact.
3. The replacement hearing aid may be the same model or a similar model, depending on availability.
4. If the hearing aid cannot be repaired or replaced, a refund may be provided instead.
5. Shipping and handling fees for the replacement hearing aid may be waived.

Tax Policies

1. Tax credit for individuals: A tax credit could be offered to individuals who purchase hearing aids, allowing them to deduct a portion of the cost from their taxes. The credit could be based on a percentage of the total cost of the hearing aid, up to a certain limit.
2. Tax exemption for businesses: Businesses that provide hearing aids to their employees could be exempt from paying taxes on the cost of the hearing aids. This could encourage more businesses to offer hearing aids as a benefit to their employees.
3. Reduced tax rate for manufacturers: Manufacturers of hearing aids could be eligible for a reduced tax rate on their income, similar to other industries that are considered to be in the public interest. This could encourage more companies to enter the market and potentially reduce the cost of hearing aids.
4. Tax incentives for research and development: Tax incentives could be offered to companies that invest in research and development of new and improved hearing aid technology. This could lead to the development of more advanced and affordable hearing aids over time.
5. Tax exemptions for non-profits: Non-profit organizations that provide hearing aids to low-income individuals or those in need could be exempt from paying taxes on the cost of the hearing aids. This could help increase access to hearing aids for those who may not be able to afford them otherwise.

Delivery Options:

Standard Shipping: The hearing aids will be shipped using a standard shipping method, which typically takes between 3-7 business days to arrive.
Expedited Shipping: For an additional fee, expedited shipping is available, which will get the hearing aids to you faster. This typically takes between 1-3 business days to arrive.

Shipping Cost:
The shipping cost for hearing aids will vary depending on the delivery option you choose and your location. Standard shipping costs less than expedited shipping, and the exact cost will depend on your location.

Delivery Timeframe:
Once your order has been processed, the delivery timeframe will depend on the shipping option you selected. Standard shipping typically takes between 3-7 business days, while expedited shipping takes between 1-3 business days.

Delivery Tracking:
You will be provided with a tracking number once your hearing aids have been shipped, which you can use to track the delivery status of your order.

Delivery Address:
You will be asked to provide a delivery address when you place your order. Please ensure that the address is correct and complete, as any errors could cause delays in the delivery of your hearing aids.

Delivery Confirmation:
Once your hearing aids have been delivered, you will receive a confirmation email or message to let you know that your order has been successfully delivered.

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