Introduction

20dB Hearing, always hear for you

20dB Hearing (formerly known as Gnosis Professional Hearing Services) is a hearing healthcare company that provides audiology services and hearing aid products in Malaysia. It has 16 chained outlets and 20 audiologists and speech therapists. It is founded by a group of university trained audiologists led by Mr. Mok Yong Yaw in year 2002 at Kuala Lumpur.

Today, 20dB Hearing has competitive advantages over the others by offering experienced audiologists, children diagnostic hearing tests, nationwide support, free premium hearing aid take home trial, and product protection plan.

20db Hearing is the industry-first of its kind, certified by ISO 9001:2008. The company is also Good Distribution Practice for Medical Devices (GDPMD) certified and registered with Health Ministry as qualified medical device provider. 20dB Hearing has won various awards including Asia Pacific Top Excellence Brand Award in 2013 and Sin Chew Business Excellent Awards for two consecutive years in 2013 and 2014.

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About the Founder

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Mok Yong Yaw is the founder and Chief Executive Officer (CEO) of 20dB Hearing and also a Senior Audiologist. He graduated from Universiti Kebangsaan Malaysia (UKM) with Bachelor of Audiology (Hons) in 2000. He specializes in speech audiometry and hearing aid fitting and counseling. After graduated, he worked as an audiologist at Siemens Medical Instruments Pte Ltd from 2000 to 2003. He was also a part-time clinical supervisor at UKM Audiology Clinic in 2001 – 2005. In year 2008, he obtained a Master Degree in Business Administration (MBA) from The University of Melbourne. Now, he is based in 20dB headquarter office at Kuching.

Our Story

In year 2002, Mr. Mok Yong Yaw, the founder realized many hearing impaired people are not aware of who and where to get help from. There was lack of professionally run hearing care center in Malaysia.

It sparked the idea of setting up audiologist-run professional hearing care center nationwide, and the first outlet was born in Taman Maluri in year 2002. 20dB Hearing was known as Gnosis Professional Hearing Services when it first started operations in Kuala Lumpur. The next year, the second outlet was set up in Seremban and later spread to whole Malaysia in subsequent years. The founder managed to recruit a group of pioneer audiologists, including those working in Singapore, to expand the network. 20dB’s philosophy is to bless hearing impaired group in this nation so that they could access to the best products and services offered by the dedicated audiologists.

“Our audiologists are the highly experienced and dedicated, most of them are 20dB partners, based in their hometowns. We prefer local audiologists, so that they understand the local consumers, communicate better with the same dialects, and serve the customers in long term.”

Our Vision & Mission

20dB Hearing is dedicated to become the professional hearing aid fitting centre that provides hard of hearing people with personalized hearing rehabilitation program.

“Because unlike others, we have dedicated audiologists in every nationwide outlet.”

We strive towards becoming the preferred choice of audiological services and hearing aid fitting centre in Malaysia. Our mission is to establish nationwide network of hearing centers with qualified audiologists and to create awareness of hearing impairment and hearing aid rehabilitation.

20dB Hearing Audiologists Malaysia